Breakdown Assistance Coordinator - Scania Assistance

Bradford, BD6 1YA
Permanent
21/11/2018
 

Breakdown Assistance Call Handler – Scania Assistance

£18,000 – £18,400 per annum

Monday to Friday, 11am – 7pm

Monday to Friday, 8.30am – 4.30pm

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for an experienced Breakdown Assistance Call Handler who takes pride in providing excellent customer service and has a passion for working with the best. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.

Based at our Bradford Scania Assistance Branch you will be reporting directly into the Branch Manager. You will administrate Scania Assistance cases from the customers’ first call to closing the case according to procedures and guidelines to reach a positive and acceptable solution for the customer.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Responsibilities for the Breakdown Assistance Call Handler:

  • Receive customer calls relating to breakdown and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion
  • Communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
  • Provide a guarantee of payment to the repairing workshop on behalf of the customer
  • Continuously inform and keep all parties updated on the progress of each case

Key requirements for the role:

  • Excellent customer service skills
  • Excellent telephone manner
  • Previous experience within the automotive industry
  • A levels of equivalent ideally with a technical orientation
  • Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
  • Excellent communication skills with the ability to communicate at all levels
  • High levels of accuracy and attention to detail
  • Good IT knowledge and experience

Desirable

  • Previous experience in a technical role from the heavy vehicle or equivalent industry
  • Previous call centre experience

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, Childcare Vouchers, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer FirstRespect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

Previous applicants need not apply.

**Strictly No Recruitment Agencies**