Parts Advisor

Newbury, RG19 4ZD
Permanent
16/05/2018
 

Parts Advisor

£21,000 – £24,000 per annum + bonus up to 16%

Monday – Friday 8am-6pm + alternate Saturday mornings

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for a Parts Advisor to provide timely and efficient support to the Aftersales operation whilst meeting and exceeding sales targets, identifying and generating potential new leads. Based at our Newbury branch you will provide outstanding customer service to both internal and external customers by way of exceptional communication.

Parts Adviser responsibilities:

  • Supply parts to customers
  • Cover and support the service desk duties
  • Order parts in line with operational needs and chase suppliers
  • Check incoming stock against delivery notes and store stock in correct location, updating computer with goods received
  • Assist with delivery and collection of parts as required
  • Ensure adequate stock control is maintained and assist with regular stock take
  • Deal with customer needs face-to-face and over the phone with a professional and friendly approach
  • Assist with other duties as and when required

Key requirements for the Parts Adviser role:

  • Previous experience in a Parts department
  • Experience with handling warranty
  • Excellent customer service skills, including the ability build positive relationships with the customer and to interpret customer needs
  • Ability to work as a team player in a busy department
  • Computer literacy
  • Accuracy and attention to detail
  • Flexible approach to working hours to allow cover for holidays / training
  • Ability to work on own initiative under pressure
  • Full driving licence

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, Childcare Vouchers, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer FirstRespect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

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