Supervisor for commercial vehicle breakdown assistance centre

Bradford, BD6 1YA
Permanent
15/05/2019
 

Supervisor for commercial vehicle breakdown assistance centre

£28,000 – £30,000 per annum

4 on 4 off day shift pattern, 7am – 7pm

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for a technically minded  Supervisor with a background in heavy vehicles or similar. Based at our Bradford Scania Assistance Branch you will support the Branch Manager and supervise the team of 17 Service Coordinators.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Responsibilities:

  • Organise, maintain and monitor the shift-plan including daily planning and attendance
  • Handle complaints according to established process
  • Monitor and control closing of complaints in a timely manner
  • Provide cover to the Service Coordinator roles when necessary
  • Support and guide Service Coordinators in their daily operation, take difficult cases if necessary
  • Monitor case quality and give feedback to Service Coordinators with the aim to create improvements
  • Support Service Coordinators in continuous improvement
  • Control the Webshop process and deal with cases if necessary
  • Responsible for the introduction of new Service Coordinators including planning and program
  • Responsible within the centre for training in processes, procedures and systems
  • Online training portal administrator including responsibility for monitoring progress of required training
  • Provide cover for the Centre Manager when necessary

Key requirements for the role:

  • College qualification preferably with a technical orientation
  • Sound work experience preferably from the trucking or equivalent  industry
  • Experience in a technical role from the heavy vehicle or equivalent industry
  • Customer service experience
  • Excellent communication skills
  • Very good IT knowledge including Windows Office (Excel, Power Point)
  • Supervisory experience an advantage

This role would suit someone who is currently working in the Commercial Vehicle industry as a team leader or foreman or workshop controller.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer FirstRespect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

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