Data & Process Coordinator


Data & Process Coordinator

Department – Dealer Support Services

Location – Milton Keynes

Reports to – Head of Dealer Support Services

Hours of work – 08:45 to 17:00


Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have a new and exciting opportunity for a data & process coordinator to join the team based at our Milton Keynes Support Centre.

Reporting to the Head of Dealer Support Services, the post holder will be responsible for the management of costs and financial performance of the Companies contract portfolio. This will be achieved by developing and implementing automated criteria application as well as executive output reporting. By interpreting data and providing recommendations to reduce risk in the portfolio, the successful candidate will work with our Dealer Network to ensure the future success of the contract portfolio.

If you have a strong analytical background and possess advanced Microsoft Excel skills, and the use of Power BI coupled with strong communication then this could be the perfect opportunity for you to join our team. Candidates must be comfortable with using and navigating through a wide range of SCANIA systems and applications.

Essential duties and job responsibilities

  • Evaluate new system solutions such as BI and automation tools within the business to drive efficiency in the department
  • Review current department processes and systems with a view to driving efficiencies through automation and digitalisation
  • Check and authorise vehicle/trailer repair and maintenance estimates based on a technical and financial criterion
  • Monitor and progress the claims relating to Repair & Maintenance
  • Control the daily claims reports and support the team in following claims through to completion in a timely manner.
  • Collate monthly claim statistics for executive reporting purposes
  • Collaborate with the dealer network to promote and support good invoicing practices
  • Manage reporting platforms for department transparency
  • Provide consultancy to regions for tangible financial risk reduction by analysing repair and maintenance costs to identify trends
  • Attend regional review meetings and present monthly statistics
  • Maintain the department tool of claims interrogation and output
  • Creation and development of reporting suites and dashboards to provide insight to our internal stakeholders  
  • Taking and making calls to dealers to support the contract process and resolve queries
  • Assist with other duties as and when required

Candidate requirements

Knowledge, Skills and Abilities

  • Advanced Microsoft Excel skills with the ability write and understand complex formulas
  • Use of Power BI with the ability to create and maintain dashboards
  • Knowledge or experience with Aftersales service contracts
  • Interest in working with insight and data
  • Numerate, accurate, diligent, detail-oriented, analytical minded
  • Ability to interrogate spreadsheets to highlight issues within downloads of data
  • Good written and verbal communication
  • Excellent organisational, time management and administrative skills
  • Excellent interpersonal skills
  • Proven ability to work under pressure and problem solve
  • Self- motivated and assertive
  • Flexible and adaptable to change
  • An ability to analyse maintenance and repair costs, to identify recommendations that will reduce costs and improve vehicle uptime
  • Understanding of vehicle maintenance costs and scheduling regimes including compliances in accordance with Customers O Licence

Experience/skills regarded as ideal but not essential

  • Background in vehicle maintenance and cost control
  • Experience in the Dealer repair network
  • Autoline experience, Marketing, Scheduling, Sales Ledger (Including Point of Sale)
  • Determined and confident negotiating skills – particularly with a vehicle dealer network
  • Experience with process mapping and development
  • Experience of working with Autoline, AS400 would be an advantage
  • Working as part of a team

Scania Core Values

Customer First, Respect For The Individual, Elimination of Waste, Determination, TeamSpirit, Integrity