Head Of Dealer Support Services


Head Of Dealer Support Services

Location: Milton Keynes

Working Hours: Monday – Friday 08:45 – 17:00

Salary: Competitive

Are you a proactive individual with managerial experience? Scania GB have an exciting position as a Head of Dealer Support Services. The Head of Dealer Support Services will be responsible for the financial performance of the R&M & Warranty portfolio whilst developing and delivering a support strategy, focussing on automation and efficiency to drive overall business improvement.

Skills Set:

  • Planning, implementing, monitoring, and completing projects, ensuring effective management of scope, resources, time, cost, quality, risk, and communications
  • Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams, and resolving conflicts
  • Maintains an up to date understanding of products and services necessary to perform duties and tasks
  • Using an understanding of business issues, processes, and outcomes to enhance business performance
  • Work with other key stakeholders in business to understand current ways of working and potential improvement areas by employing an inclusive and collaborative approach
  • Explore new system integrations within existing business functions for optimisation


  • Leading Change – Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
  • Analytical Thinker – Analysing and synthesizing information to understand issues, identify options, and support sound decision making.
  • Results Orientated – Demonstrates the effort, willingness, and ambition to achieving results. Meets objectives and responds proactively to avoid disappointing results.
  • Ensuring Accountability – Holding yourself and others to high standards of accountability and creating an infrastructure and transparent culture.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation. 

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT and INTEGRITY in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.