Service Advisor Technical

Washington, NE38 8QG

Service Advisor Technical


£28-32k + bonus + excellent benefits package

Are you an organised, pro-active Service Advisor looking to further your career in a prestigious company?

At Scania we offer:

  • Annual pay review
  • Competitive employer pension
  • In-house training provided 
  • 25 days holiday + public holidays which increases with service
  • Referral bonus if you introduce your friends
  • Discounts on major retail outlets including groceries
  • 4x basic salary life insurance
  • Eligibility to receive an annual ‘Company Success Payment’, dependent on business results

You’ll work for Scania, one of the world’s leading manufacturers of heavy commercial vehicles in a key role for theWashington branch. You'll work pro-actively to ensure the daily operation of the service reception and the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow- up. You'll work towards an optimised utilisation of the workshop and long profitable relations with the customers. You'll take responsibility to ensure customer reception area is always maintained to a professional standard and ensure all outstanding and completed tasks are communicated at shift handovers.


  • Proactively prepare for and make customer contact to schedule, book and control customer MOT appointments.
  • Complete MOT failure/PRS report form in conjunction with repairing technician. 
  • Estimate both mechanical and body repairs to vehicles and trailers. Comply with the internal standards to diagnose and estimate faults within set time scales
  • Contribute to services sales by analysing customer needs and actively interact with them to find optimal solution.
  • Contribute to the utilisation of the workshop and its capacity by planning the work to be carried out.
  • Take care of customer needs whilst on-site to ensure satisfaction.
  • Form long term relationships with customers through clear and active communication.
  • Ensure thorough follow-up with customers after workshop.
  • Support and deputise for the General Manager when required.
  • Oversee all Health and Safety regulations and safe working practices and adhered to within the department
  • Produce and explain invoice to customer at point of vehicle collection and book any outstanding defects for next scheduled event.
  • Take responsibility to ensure customer reception area is maintained to a professional standard at all times in line with Dealer Operating Standards.
  • Obtaining order numbers and authorisation for work to be undertaken and maintain a good follow up communication with clients.
  • Manage and balance VOSA monthly lane fee accounts collecting payment as necessary
  • Invoicing of WIP’s 
  • Manage collection and deliveries in conjunction with the issue of company courtesy cards

Key requirements for the role:

  • Maintain an up to date understanding of products and services necessary to perform duties and tasks. Understand Scania products and services value proposition connected to processes and business.
  • Good computer skills including MS Office suite
  • Excellent communication skills, the ability to listen and communicate openly, honestly, and respectfully with different audiences.
  • Customer focused by providing service excellence to internal and external clients
  • Using initiative to deal with situations and issues proactively and persistently, seizing opportunities that arise.
  • Good planning and organisational skills
  • Ability to problem solve
  • Able to work as a team player to achieve organisational goals.

Desirable education and experience

  • Relevant work experience in a dealership position recommended
  • Further education in relevant field an advantage
  • Knowledge of the automotive industry
  • Previous technical experience in a workshop
  • Demonstrable technical experience in diagnosing service issues

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer FirstRespect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly No Recruitment Agencies**