Shift Supervisor

Dumfries, DG1 3PH

HGV Workshop | Shift Supervisor

£15-19 per hour + bonus + excellent benefits package

Monday to Friday, rotating early and late shifts

Early: 06.00 – 14.30

Late: 14.00 – 22.30

Scania has an exciting opportunity for a Workshop | Shift Supervisor who takes pride in providing excellent customer service and has a passion for working with the best.

Based at our Dumfries branch, your role will be to ensure the workshop is run with maximum efficiency and profitability by adapting capacity to demand and utilising existing resources as efficiently as possible.  You will also be responsible for managing the customer relationship, ensuring that customers have great confidence in the workshop through the provision of excellent service.


  • Work along with your team in accordance with the Service Flow
  • Oversee the daily running of the workshop in conjunction with Service Reception, prioritising workload to meet customer needs, ensuring a steady flow of work through the workshop
  • Independently carry out repairs, calibrations and troubleshooting on Scania vehicles electronic control systems and electrical components using PC diagnostics with an emphasis on non-intermittent faults
  • Diagnose, analyse and rectify all types of faults, including engines, gear boxes and retarders, brake systems, pneumatic and electrical components 
  • As required, attend to disabled vehicles at the roadside or on customers’ premises as part of Scania Assistance calls, following appropriate routines and procedures including roadside safety laws and regulations
  • Estimate both mechanical and body repairs to vehicles and trailers
  • Liaise with external and internal customers to ensure work is authorised
  • Liaise and negotiate with parts department to ensure parts availability and ensure service exchange and warranty parts procedures are adhered to
  • Provide technical support to the workshop and external customers
  • Monitor job cards and service documentation for completeness and accuracy
  • Ensure the provision and ongoing condition of workshop tools and equipment; arrange purchase, repair and calibration
  • Supervise workshop staff and apprentices, including monitoring of timekeeping and productivity, authorising overtime and identifying training needs
  • Assist in maintaining a daily flow of quality job cards for costing / invoicing
  • Ensure a high standard of cleanliness and tidiness is maintained within the workshop and tools are in good condition in order to maintain the company image and a safe working environment
  • Proactively work to improve CSI and mystery shop results

Key requirements for the role:

  • Technical experience and/or qualification
  • Previous supervisory experience (desirable)
  • Experience in HGV sector

Knowledge, Skills and Abilities:

  • Self-motivated and enthusiastic approach
  • Full clean driving licence, plus LGV Licence (desirable)
  • Excellent customer service skills and ability to build and manage relationships.
  • Effective communication skills
  • Effective time management and organisation skills.
  • Ability to work under pressure
  • Ability to actively seek solutions to problems
  • Actively work part of and lead a team

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer FirstRespect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly No Recruitment Agencies**